Sauce Labs is a company built on community and trust; we firmly believe that transparency and honesty are the only ways to build and maintain that trust. At Sauce Labs, we promise to disclose all relevant information in the event of a security incident, however our first directive is to keep our customers secure and operational. In the event that disclosure may increase the risk to our customers, we ask for sufficient time to resolve the vulnerability before sharing the information.
Another aspect of community is the goal of contributing to the health of the group as a whole. Any individual or group that discovers and subsequently notifies Sauce Labs of a current or potential issue is fully credited for their contribution (unless requested otherwise).